Education
2006, Ph.D. (Dr. rer. pol.) in Business Administration, University of Cologne, Germany
2002 – 2003, Visiting Research Fellow at the London School of Economics and Political Science, Interdisciplinary Institute of Management, United Kingdom
1997 – 1998, Master of Arts in International Political Economy, University of Warwick, United Kingdom
1995, CEMS-Master in International Management, Ecole Des Hautes Etudes Commerciales (HEC), Jouy-en-Josas, France
1991 – 1997, MBA (Diplom-Kauffrau) in Business Administration, University of Cologne, Germany
Experiences
2007 – 2008, Visiting lecturer, Université catholique de Louvain, Louvain School of Management, Belgium
2005 – 2007, Head of Office, German Association of Local Utilities, Brussels Office, Belgium
2002 – 2003, Visitng lecturer, London School of Economics, Interdisciplinary Institute of Management, United Kingdom
1999 – 2002, Research assistant, University of Cologne, Department of Market Research and Marketing, Germany
Publications & Research
Books
Ates, Z. (2008): Kundenbindung bei Professional Business Services, Köln 2008
Articles under review
-"Customer participation and its effects on consumer service organizations analyzed from an institutional economics perspective”, joint with M. Büttgen
-"Corporate social responsibility within the public sector: Promotion and integration of CSR principles in European public companies", joint with M. Büttgen
Presentations
-“Internationalisation of a Service Industry – Deregulation of Telecommunications in Europe”, 25th Conference of European International Business Academy (EIBA), Manchester School of Management, United Kingdom
-“Compatibility of human rights and business interests”, Friedrich-Ebert Foundation, 17.09.1999, Bonn, Germany
Work in progress
Relationship management of professional business service firms: determinants of professional and corporate loyalty
Research interests
Business services, public services, corporate social responsibility
Languages
German, Turkish, English, French
Courses taught
Executive MBA
-Services Marketing
International MBA
-Services Marketing
Masters
-Business-to-business Marketing
-Marketing Services
-Service Quality
-Relationship Marketing
-Literature Review
Bachelor
-Marketing Management