1996 Doctorat in Management Science, Université Jean Moulin Lyon 3
1989 DEA in Management Science, Université Jean Moulin Lyon 3
1985 Master's in Management, ESC Lyon
Professional experience
1998-2000 Director of Markets and Innovation Department
1996-1997 Head of Marketing Department
1989-1997 Programme Director Mastère Spécialisé in Services Management
Since 1985 Professeur in Marketing at EM LYON
MBA
Teaching :
Services Marketing (elective)
Executive Education programmes
Tailor-made courses :
- Field : Service Marketing
- Firms: BULL, CERAL, COMEXPO, Groupe Suez, SITA, SODEXHO, Société Générale
Catalogue course:
- Services Management
Consulting activities
Since 1989 Director of a consulting firm in marketing.
Experience abroad
1992-1993 Visiting professor at UQUAM (University of Quebec at Montreal), Montreal, Canada, (one year)
Since 1993 Many short stays at HEC Montreal, Canada
Professional associations
- Member of AFM Association Française de Marketing (French Association for Marketing), since 1999
- Member of ISTR (International Society for Third Sector Research), since 1995